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| Large Mail Order Company |
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 Client: Large Major Order Company
Brand: Well-recognized leader in the industry
Problem: Our client's marketing department placed a high priority on existing client retention and growth. They needed to systematically collect client feedback on a per order basis to ensure a high level of customer satisfaction.
Solution: We designed and developed a 24/7 customer satisfaction monitoring tool called CSAS (Customer Satisfaction Alert System) that automatically contacts their designated department heads whenever a customer experiences a problem. From the data collected, our solution also offered additional tracking and analytical tools providing management with further insight on developing trends.
Results: As stated to us by the client after their first year of using our service:
“CSAS has had a positive impact on the way we interact with our customers. We plan to expand its use to all of our divisions” – Director of Customer Service |
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